![]() There is nothing hugely different between using a personal device and a bell-and-whistles platform for managing SMS – just that the latter is built for scale, and comes with some extra features. Actually, many field staff are using their own phones daily to contact different community groups or vulnerable individuals who need dedicated support. This isn’t as crazy a suggestion as it might sound – and should really be a first consideration once you’ve established that SMS is a preferred channel within a community. We’ve taken some of the best offerings available and demonstrate how you can set up a two-way SMS system within a matter of minutes. With this blog post, we’re trying to unpack and address the challenges of using SMS in humanitarian contexts. Despite the wealth of software, products and services available – and the case studies demonstrating how SMS technology can be used – it still isn’t a ‘given’ that such services will exist or even be considered in different humanitarian contexts. Yet, in many communities where UNHCR works, mobile phones are one of the most prevalent and preferred channels of communication. ![]() ![]() Time moves quickly, eh? With the advent of chatbots and messaging apps, using ‘plain old’ SMS seems relatively stone-age. Only a few years ago, what was considered ‘innovative’ was using phones – in any way possible – to engage with communities. ![]()
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